Complaints 

The office of the Electricity and Gas Complaints Commissioner (www.egcomplaints.co.nz) offers an independent resolution service for complaints consumers may have about member electricity retail and line companies, once the complaint has reached a deadlock.

You can phone the Electricity & Gas Complaints Commission on 0800 22 33 40.

EGCC - 2011 Annual Report

Download here the EGCC 2011 Annual Report (PDF 782Kb)